Mapping Ops Senior Program Manager, Real-time Disruptions

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.

You will:

• Translate complex, rapidly evolving mapping policy requirements into crisp, actionable, and detailed technical mapping specifications.
• Partner cross-functionally to evaluate the holistic impact of map changes, ensuring real-time disruptions are safely and reliably managed while minimizing routing impact.
• Establish a rigorous decision-making framework and clear RACI matrix to drive alignment on policies, ownership, and governance across key stakeholder teams.
• Empower the scaling of global vendor operations by establishing clear performance metrics to measure quality and overall policy adherence. 
• Deliver compelling executive communications, risk assessments, and strategic recommendations to Product and Engineering leadership, guiding the future tooling roadmap for real-time disruption management.

You have:

• 8+ years of program management experience, with a strong focus on policy, regulatory, or complex operational initiatives within the technology sector.
• Demonstrated history of cross-functional stakeholder management, uniting diverse teams around a shared vision and driving executive consensus.
• Deep technical acumen across complex, multi-model systems, with the ability to bridge technical requirements and operational reality seamlessly.
• Exceptional analytical mindset and attention to detail, capable of evaluating nuances in policy to prevent fleet-wide operational disruptions.
• Relentless bias to action with a proven track record of taking end-to-end accountability during critical investigations, moving rapidly from initial diagnosis to execution under pressure.

We prefer:

• Direct experience working with road rules, regulatory frameworks, or geospatial mapping policies.
• Demonstrated fluency with AI tools for data analytics and workflow optimization
• Masters degree in a business or technical field

Travel requirements:

• Ability to travel to the India as needed (once every 2 or 3 years)

The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process. 

Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.